Shipping & Returns

Shipping

Ready-made artwork and print orders ship within 3 business days after payment. Carrier transit time is additional.

Custom commissions follow the production schedule confirmed before payment.

Returns

Returns are not accepted.

Damaged deliveries

If your order arrives damaged, please contact GJ Palette within 48 hours of delivery with your order number and clear photos of the artwork, outer packaging and shipping label. Keep all packaging while we review the issue.

Damaged prints will be replaced. For original paintings, we will review the damage with you to determine whether repair or a refund is appropriate. Please contact us before sending anything back.

Pickup

Local pickup at Goldmark Cultural Center is no longer available.

Questions before ordering? Get in touch.